Automate routine responses to customers and set up warnings for when extraordinary occurrences take place
The Event Handling/Active Messaging logistics capability is a proactive tool for 3PL warehouses. CoreWarehouse's strengths in WMS control and warehouse planning are brought to the next level of usefulness by this flexible, dynamic, user-configurable system for defining events and the responses to them. Typical responses would be to send a message to a customer or employee via e-mail, broadcast to a desktop, in XML format or through a printer or fax.
With Event Handling/Active Messaging capabilities, customers can use the Event Engine to set up their own event handling rules. Message composition tools are used to define the responses to the events and the intended recipients. Any information stored in the database can be used as the basis for an event, with the user defining the criteria for the event to be triggered and the responses desired.
Messages and information can be communicated and sent using desktop devices, tablets, and smartphones.
The Event Handling/Active Messaging capability means you can automate your routine responses to customers and also set up warnings for when extraordinary occurrences take place. You control what triggers an event, and what the appropriate response will be.Some of the pre-built events that are included in this tool include:
- Purchase order changes - when a purchase order quantity or date changes, an event triggers that sends a notification to the customer service representative responsible for the account.
- Shipment notification - when an order is shipped, an email is sent to the customer with the shipment details.
- Allocation issues - if an order can't be allocated completely, a notification is sent to the CSR and/or customer.
- Receipt discrepancies - if a shipment is received with differences between the expected items/quantities on the PO/ASN and the actual quantities received, a notification is sent to the buyer responsible for the PO.
- Cycle count/physical inventory adjustments - when an item is counted and the actual count does not equal the expected count within the system, a notification is triggered.